To be able to open we have had to put a set of measures in place to reduce the risks of spreading Coronavirus and to protect guests and staff. We apologise for any inconvenience this causes and hope you will bear with us while we get used to completely new ways of working.
Please follow the new procedures we have in place to keep you safe.
- Face coverings are now mandatory in Guest Houses and Hotels. We also have an NHS QR Code and are following Track and Trace regulations.
- If you develop symptoms during your stay you must notify us immediately and arrange to get tested. If the test is positive you should arrange to return home via private transport as soon as possible.
- If you are too unwell to travel this must be discussed with a health professional & the local authority. Follow Government Guidance for dealing with suspected or confirmed Coronavirus (COVID-19).
- If for any reason you are forced to remain on the premises you will be responsible for all costs and further advice will be issued.
- If you develop symptoms after you return home, please notify us straight away so that all guests and staff can be contacted through NHS Track and Trace.
- Please try to keep a distance of 2 metres where possible and where it isn’t, 1 metre. Please wait for other guests to leave corridors or stairways.
- Please sanitise hands before entering or leaving the building and wash hand frequently as per guidelines. We insist you wear a mask in public areas.
All rooms are supplied with antibacterial hand wash and room keys are sanitised when they are returned. We have purchased the Toucan Eco lll cleaning system which kills 99.99999% of viruses and bacteria within 60 seconds of contact. All rooms are deep cleaned using this system before you arrive, this includes all soft furnishings and beds.
In line with Government guidance, room cleaning will no longer be done on a daily basis during your stay. We are leaving extra milks, etc., in the rooms and they will be topped up daily but please tell us if you do not want staff to enter your room.
Unfortunately, we are not able to keep any luggage, it must be stored in your room and taken with you on checking out. As our regular guests know, we like to have a chat, but these present times mean we are having to reduce our contact and interaction with people.
If you can strip bedding before leaving you will be helping to protect staff and please leave the window open a little when you check out.
Check out is usually 10am but if you are able to check out at 9.30am this will help us to prepare the rooms for the next guests.
Thank you for you co-operation in this matter.
Louise and Steve